Pittsburgh Marriott City Center | (412) 471-4000 | Washington Place, United States of America

Business Description ( Open ) Edit

Pittsburgh Marriott City Center is located in "112 Washington Pl, Pittsburgh, PA 15219, USA". This business is working in the following industry: Lodging.

Name: Pittsburgh Marriott City Center

Country: United States of America

City: Pittsburgh

Engaged in: Lodging

ISIC Code: 68

Questions & Answers

Where is Pittsburgh Marriott City Center located?

Pittsburgh Marriott City Center located at "112 Washington Pl, Pittsburgh, PA 15219, USA"

How can I contact Pittsburgh Marriott City Center?


The service in this hotel is wonderful. The employees are always so nice and accommodating. The Concierge Lounge has good food. I stay here often and I've never had any big issues. When something comes up, the staff is always really helpful.

Reservation cancelled - no compensation or rebooking assistance I stayed at this property multiple times in the last few years, and will never return. I had planned to stay at this property for a wedding in April of 2022. Knowing how busy Pittsburgh gets around graduation time, I booked my room in October of 2021, naively believing I would be able have confidence in my travels. After all, I'm a Titanium rewards member, and Marriott values loyalty, right? Wrong. My reservation was cancelled a few days ago without my consent. Out of the blue, the hotel emailed me (and I can only assume every guest) that "the hotel was in a place where we had to make the tough decision to close due to the pandemic. We regret to share we will not be reopening by April as we hoped, which requires us to cancel your reservation. Due to nature of the pandemic and the economic implications the city's hospitality industry has been affected with, the hotel's closure relocation will not be provided by the hotel." The hotel was not listed as closed at any point prior to this surprise announcement. Even more, the property manager, Brian McCahill, refused to offer any compensation, despite the fact that - due to their cancellation of my reservation - I am now shopping for hotels that are charging as much for a single night as I was going to pay for my whole stay! When I contacted Mr. McCahill to receive the compensation benefits promised to reward members when the property pulls a stunt like this, I was again denied and disappointed. He took no responsibility for the inconvenience he put upon his guests, and insisted that the delta variant is somehow responsible for this decision, despite delta rates peaking 5 months ago. All in all, this property is a disgrace to the Marriott brand. I will never stay here again, and encourage any visitors to Pittsburgh to do the same unless you too want to have your reservation cancelled without warning and be left scrambling.

DO NOT STAY HERE! They built the hotel next to an active train, so if you plan to sleep; reconsider. The room keys never wanted to work. But the rooms were clean, staff was friendly, and the room was nice. Also, they charge for parking etc.

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