Business Description ( Open ) Edit
Questions & Answers
Rude girl behind the counter told me there was dairy in the chocolate syrup without even checking (I checked the bottle, there wasn’t any dairy) I asked for a frappe she gave me an iced mocha. Very bland, nothing special. Creepy guy in the cat room the whole time who made me feel pretty rushed and unwelcome. Way too expensive for this poor quality in service and environment, I felt it could’ve been cleaner for the cats there was feces or something on one of their toy stands. Had a reservation for 5 but only 4 could attend. I tried calling a day before and went to voicemail. I tried calling the morning of and finally reached someone who told me I couldn’t receive any form of refund or credit for the person not able to attend due to me “not calling” the day before. They then told me to email cat cafe to see if they could see past it and I didn’t even get any type of response or apology. I paid around $85 for 4 people to have their coffee made incorrectly. Would’ve been better off hitting Starbucks then taking a walk through the animal shelter. EDIT: I leave reviews to help people decide what businesses they choose to support, not to get a refund after I already tried to get my refund. It’s very unprofessional for a business rep to ignore customer complaints and state they will continue their unfair, greedy, and rude way of providing service instead of understanding that reviews are for alerting other persons not to waste their time or money and to help owners to improve their business. I wish I would have read their reviews before because I’m not the only person who felt this way. The response from the cat cafe is a perfect example of how they treat their guests and how it felt to be inside the shop.
Such a great and fun place to enjoy a moment with a cat. Plenty of snacks and beverages to enjoy. Reservations are recommended. We were able to secure one the night before, but I noticed someone walk in and schedule a time for later in the day. Loved it and can't wait to go back.
A cute experience for kids and animal lovers. Good food and coffee (excellent soy latte). The cats were fun and the kids really enjoyed the experience. The only negative was it was tricky to find and many of the public parking lots in the area are $25 for the day. Arrive early to find cheaper parking!