Had to wait a bit for the sixth person for the COVID vaccine but that's something they can't do anything about it.
2 months ago
I have very mixed experiences at this hospital. My wife and I have been attending there in the lead up and aftermath to our first child being born. First and foremost, the doctors and nurses are wonderful. We have had the pleasure of receiving the expertise of a gynaecologist and paediatrician, both who are very straightforward, supportive and speak excellent English.
The administrative procedures of the hospital have much room for improvement. It is near impossible to get a quote in advance. They also do not work with SGK (national insurance), only private insurance whose own procedures are a minefield in Turkey.
To give an example, 2 days ago our 5 day old baby needed to spend a night in hospital for jaundice treatment. Straight away I am taken to the accounts office to pay. I paid a 2000TRL deposit. I asked if I could pay the full amount straight away (as after the birth 2 days earlier, it took over an hour for the bill to be ready and an hour is a long time waiting with a new born) and they said no as although they had a price for one night of pediatric care, they did not know the total amount as my insurance may cover some of it. The following morning, the doctor said we would be discharged at 10am, and the nurses had completed all business by 11. We were then told to await a call from the accounts office when they were ready for payment. At 12:30 accounts were ready. I went down, and had a total price much higher than expected. I paid in the payment room then went back to the accounts room to ask if I could have an itemised bill so that I could better understand the charges - I should mention that the way the numbers are conjured seems to be by phone calls and written bills on carbon copy paper. It reminds me of the 1990's. They said to wait for half an hour. I asked if they could email it to me instead, which they couldn't, or if I could collect it in 2 days when we had a follow up appointment, which they said is not possible as there may need to be a reimbursement due to insurance. It was around 2:30pm when they said they were ready. No itemised bill was provided but I had a new bill which was around 40% cheaper due to my insurance, which remember I had told them about at the outset. No itemised bill was produced. They then tried to reimburse be but had problems with the card machine. i was fold to sit and wait, which I did until 3:45pm when 3 members of staff came and together worked the card machine.
Summary: The hard stuff (medical expertise) is great. The billing is not great as me, my wife and newborn had to wait for nearly 5 hours for our bill to be prepared and rectified correctly with no sign of an itemised bill. It is as if numbers come out of thin air.
A final note to the hospital - if you read this, please do not reply with the "we would like to share our contact information with you" message you post to all negative comments here as I have given detailed constructive feedback. Good luck in organising the billing department with more efficiency, transparency and respect to your patients so that the service is at the same exemplary level provided by your medical staff. As someone from Florence Nightingale's home town, I'm sure it is what Florence, as a person who brought hospitals up to date with modern advancements would want.
4 months ago
Everything was ok until the night came. The nurses desk in the hallway was close to my room they were talking and laughing loud. Many times i asked them to stop they didn’t then i told them to give me injection to make me sleep.