West Bay Club | (855) 749-5750 | Lower Bight Road, Turks and Caicos Islands

Business Description ( Open ) Edit

West Bay Club is located in "Lower Bight Road Bldg A Grace Bay, Lower Bight Rd, The Bight Settlement TKCA 1ZZ, Turks and Caicos Islands". This business is working in the following industry: Lodging.

Name: West Bay Club

Country: Turks and Caicos Islands

City: Cooper Jack Bay Settlement

Engaged in: Lodging

ISIC Code: 68

Questions & Answers

Where is West Bay Club located?

West Bay Club located at "Lower Bight Road Bldg A Grace Bay, Lower Bight Rd, The Bight Settlement TKCA 1ZZ, Turks and Caicos Islands"

How can I contact West Bay Club?

You can call West Bay Club at +1 855-749-5750 or visit http://www.thewestbayclub.com/ for more information.


We booked and are currently staying in what is to be an Oceanfront 1 Bedroom Luxury Suite. Any resorts we stay at we book Oceanfront- which generally means "oceanfront " as in 180 degree views and directly facing the ocean. We think West Bay Club is using a lot of latitude in their description. Our first floor Suite, located on the corner of the building, should be sold as Garden view. Two of the windows in our living room have shrubs completely blocking the view, the patio overlooks a garden followed by rows of palm trees and so we have no beach visual at all. This room shouldn't be considered Oceanfront. We have made two trips to the front desk and on the second trip were told that we should have been placed on the second floor or higher. We are going on day 3 of our stay and are still waiting to hear from management on how they will rectify.

West Bay Club is a peaceful and beautiful boutique hotel. Pool and beach are immaculate. Staff was so friendly and kind. Roshanna decorated our room with balloons and decorations when she found out we were celebrating my 50th birthday, it was such a thoughtful touch. Beatrice checked on us every day, a couple of times a day, we had so much fun talking and joking with her. She really made us feel welcome and helped us with some great suggestions. Giovanni did a great job helping us get settled when we first arrived. We can't wait to return!

I have been to West Bay Club many times- it WAS my favorite “go to” vacation place. Each time I reserve the one bedroom ocean view suite, which has a large balcony, and I have always been on an upper floor (of 4). This time I specifically requested an upper floor. Upon arrival with my sister, a first time visitor to Turks and Caicos, we were escorted to a first floor room. There was no “balcony” and our outside sitting area was directly on the footpath to the beach. No privacy, people walking by constantly, kids playing on the lawn right outside. I was in disbelief. I asked to be assigned another room and was told that there were no other rooms available; and my request for an upper floor was not guaranteed. I asked the reservations person to see if there was any availability in their two other hotels. After waiting in the lobby for about 2 hours, while availability at their sister hotels was “researched”, we were told there was absolutely no availability. Can you recommend another hotel where we can stay? No. I previously had dinner at a wonderful restaurant, Parallel 23, located at The Palms. Fortunately, The Palms had availability. “I assume you will pay for our taxi to the Palms” I said to the reservations person. Oh no, we are already losing money with you.. “Please call me a taxi- I can pay for it myself. I am grateful I can pay for my own taxi.Thank you for your help-NOT. The Palms is wonderful, the best staff, my new “go to” resort. Glad we ended up there.

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