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Beautiful and serene hotel. Stayed in the villas with the pool and had the best and most comfortable experience. The breakfast and food at fusion restaurant are world class (it’s the only place where we had great food in Kigali). The staff are very friendly and welcoming. Highly recommended
I initially booked a single room at the Boutique Hotel and later upgraded to the Retreat when my wife and daughter arrived. From the pickup at the airport to check out at the end of our trip- everyone at Heaven was amazing and helpful. Alvin, Norbert, the ladies at reception and all the kitchen staff were helpful and went above and beyond their duties. As my daughter is 6 months, the Fusion restaurant staff were kind enough to boil specially requested food items and even took care of washing our blender and baby cutlery. The rooms were clean, spacious, and beautifully decorated. The private balcony and outdoor area provided amble space for peace and quiet and did not at all give the impression that were in the middle of down. Overall, we gave Retreat a 10 out of 10.
My visit wouldn’t be this amazing without Clemence who is in charge of the guestrelations…… called her late at night and I was a looking for a best place to celebrate my friend’s birthday and with no hesitation she happily said come at heaven! I would like to thank the entire team for treating us so well and making my friend’s day extra ordinary! God bless everyone…..