Can't really go wrong with a Premier inn really. We had booked 3 three rooms between us and they were all next to each other (I've found in some places they can be floors apart). Nice little room. The bed is just the comfiest thing I've slept on and I am so tempted so see if I can buy one for myself! The shower was an absolute dream, so relaxing. The only problem is that during the night the room got a bit too warm and I couldn't work out on the thermostat how to turn it down but nothing really major. Staff on reception were ever so friendly, greeting us every time we left or returned and were generous when we asked for more teas and milks. Also in a very good location to the retail park next door, and only a short walk to a great curry house we found. If I'm ever back in Durham I wouldn't hesitate to stay here again.
a month ago
This place does exactly what it says on the tin.....
Have always gone to premier inn when travelling. You know exactly what you are getting. The staff at the Pity me (strange name for an area I know!) premier inn in Durham are very helpful and friendly and despite not having used them for over a year, due to covid restrictions, still remembered me. Very impressed. Thank you! Happy to recommend them.
3 months ago
Worst hotel stay I think I've ever had. I've never reviewed a hotel previously but felt I had to this time. The walls are so thin (mentioned in other reviews) that you can hear the people above walking around and it is so loud. Sounds like the ceiling is going to collapse. The rooms I was in, the workers that were staying there all park their trucks right outside the window and start them up and idle them at 5am before leaving. The staff are lovely and advised they are common issues and they do receive lots of complaints. I did complain to Premier Inn as they promise a good night sleep but it doesn't apply unless you change room - so they don't have to compensate.