La Concha Renaissance San Juan Resort | (787) 721-7500 | Ashford Avenue, Puerto Rico

Business Description ( Open ) Edit

La Concha Renaissance San Juan Resort is located in "1077 Ashford Ave, San Juan, 00907, Puerto Rico". This business is working in the following industry: Lodging.

Name: La Concha Renaissance San Juan Resort

Country: Puerto Rico

City: San Juan

Engaged in: Lodging

ISIC Code: 68

Questions & Answers

Where is La Concha Renaissance San Juan Resort located?

La Concha Renaissance San Juan Resort located at "1077 Ashford Ave, San Juan, 00907, Puerto Rico"

How can I contact La Concha Renaissance San Juan Resort?


As a corporate pilot, I travel a lot, and see lots of hotels. For a resort hotel, it so far has been the best balance of things to see, do, play, eat, work, and sleep. Really enjoyed the the peace and quiet, listening to the ocean, when I needed to work and sleep. When it was time to venture out, there is plenty to offer. Hotel is clean and air conditioner works well. The room is well provided with space and amenities. The beach is beautiful and would be great if my family was here. Lifeguards are on watch. Staff is very polite and attentive. Check in was super fast. Cons- Prices are high as you would expect for Spring Break. Food and drink are expensive as well, but plenty of cheaper alternatives within walking distance if needed. I would definitely stay here again.

This was my first trip to Puerto Rico, definitely not my last. This hotel was okay but I expected more. The lobby was always clean and refreshing. The staff out front that checked my bags were friendly and welcoming on arrival. The only option to reheat a snack I had just purchased for breakfast from Starbucks down the block was to wait for the restaurant by the pool to open up at 11AM. I purchased that item at 7AM specifically to eat by the pool rather than in my room. Before my first full night, I had to alert the staff that my key card was not working. I ended up five floors above mine while riding up with another hotel guest. I assumed there was something wrong with the elevator. I had to walk all the way down to the first floor since I was not able to use the elevator. I booked a junior suite with an ocean view. The ocean view was by far not much. I wouldn't even call it a partial ocean view. On numerous occasions calls to the front desk went unanswered to the point I had to call using both my cellular device and hotel room phone at the same time. I gave up at that point and had to leave my room on a few occasions to physically present myself to the front desk with my inquiries. The day before my flight after scuba diving I attempted to shower on my return to the hotel. The drain was clogged so I sat for 2-3 hours while maintenance staff tended to my issue. I had to wait since I planned on showering all saltwater off of my body before souvenir shopping. That same day during my final night there I attempted to use the jacuzzi which I had issues with and had to call staff around 8PM. I fell asleep while waiting. By the time they arrived and fixed the issue, I no longer wanted to use the jacuzzi and decided to go back to sleep. Overall I expected better from this hotel during my first trip to Puerto Rico. For the cost I paid, I was quite surprised.

We just arrived from Airport. We are hungry and been waiting for 1 hour a room service to come with whatever. 53$. Still not here. Calling reception takes forever someone to answer. Strong weed odor in the hotel, out by the pool, in the room through AC ? ?? Not sure where it comes from. Everything closes 9 p.m. curfew. Restaurants, bars, everything. Will keep you posted for the next days

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