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I couldn't believe my good fortune staying here. We were so delighted with the welcome we received when we arrived. The Hotel Metropole was far more lovely and upscale than I can normally afford. The location couldn't be better and the rooms sound proofed and well appointed. The staff are so friendly and professional, we felt genuinely cared for.
Beautiful historic building with lovely garden and lobby. This is the only reason I gave 2 instead of 1 star. It took 1.5hrs and countless forms to check in. The first room we were shown was musky. Took another 30min to change. The second room had welcome champagne (standard for all guests), which they removed while we were in the process of moving in. They only returned it after we complained. After we finally got settled in and made it to the pool we were informed it closes at 7pm. The next morning I found out the safe in our room didn't work. It took 1hr for someone to come upstairs and confirm it was not working. To top it off, we had to get our key cards replaced 4 times within the first 24hrs so far bc they stop working. Gorgeous hotel, very poorly run. Stop by for a drink but stay somewhere else.
Great staff, very friendly and helpful at check in, concierge was helpful also booking me a table. Pool is nice and hotel bar/reception area is lovely.