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Where is Grand Hótel Reykjavík located?
Grand Hótel Reykjavík located at "Sigtún 28, 105 Reykjavík, Iceland"
How can I contact Grand Hótel Reykjavík?
You can call Grand Hótel Reykjavík at +354 514 8000 or visit https://www.islandshotel.is/hotels-in-iceland/grand-hotel-reykjavik for more information.
The hotel was good. The breakfast was great with lots of options and staff were friendly and helpful. The hotel had a lot of corporate events and was noisy. Also the use of the Spa (Sauna etc) wasn't Included in the stay which I find very unusual which it doesn't get 5 stars.
I stayed for multiple nights although I wanted to switch to the Hilton nearby since it was cheaper and likely had better service and better food, but decided moving my belongings is difficult. The staff are very rude for a $180/night hotel. I asked for information about Iceland tours and things to do nearby and they’re very unhelpful with poor attitude - I had to drag answers from them regarding weather conditions, sightseeing tips, public transportation. I was resting in the lobby and interrupted several times that I wasn’t allowed to lay on the couch although others were resting in the area as well. I moved to the lower floor to a sitting area in front of the spa to not be disturbed. The staff followed me there and threatened the authorities on me. It was extremely appalling. I was already given permission by the staff to wait in the hotel before my flight in the early morning, but they continued to repeatedly harass me about resting on the couch since I chose not to book their expensive room for an additional night with early morning departure. The restaurant is expensive too with few vegetable options. The front desk reception is also extremely unhelpful with restaurant service and refused a refund for food that I couldn’t eat, requiring me to contact the restaurant myself for the refund. People smoke at the entrance and it enters the hotel.
Overall amazing experience. Every aspect of the stay exceeded our expectations. Great staff (Fey/Fei) the most helpful person you could ever ask for. Most comfortable beds. Highly recommended!