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Questions & Answers
Where is Danubius Hotel Astoria located?
Danubius Hotel Astoria located at "Budapest, Kossuth Lajos u. 19, 1053 Hungary"
How can I contact Danubius Hotel Astoria?
You can call Danubius Hotel Astoria at +36 1 889 6000 or visit https://www.danubiushotels.com/en/our-hotels-budapest/danubius-hotel-astoria for more information.
The location was fantastic and there was lovely views from the hotel onlooking the main Street. The staff were also very friendly. But, the hotel itself smelled. Like, not good. If there were more air fresheners located in the lobby in the hallways it would be better. When it came to the room, the fridge, the balcony, the room itself wasn't clean and is in need of some cleaning. Lots of stains around the place. There were dirty cigarette butts on the balcony too. The fridge was dirty. Overall, lovely staff, prime location, but the hotel itself was a let down. The beds were super comfortable though. I feel like a lot of these things can be fixed really easily and hope you do.
Hotel room was quite clean, great location. But the outside really needs updating and cleaning, and at first we were a bit put off by the outside. There were a few things that put us off though. When we came into the hotel, we were made to sit down and the sofa had a used plaster on it. Then in our room upstairs- there was a pair of underwear on the radiator. The staff were quite unfriendly as well. I came in late in the evening one of the nights I was there and asked the man behind the desk a question. The man didn’t as much as look up at me or make eye contact. It may be a cultural thing, but still I felt it was very impersonal and unprofessional and not at all hospitable. When I asked if there was a phone charger I could use, he seemed very visibly annoyed. He rummaged around and threw me a cord that didn’t work for my phone. He didn’t ask whether it worked or not and then just left to go smoke outside. I don’t think that behaviour is at all ok for a front desk at a “4 star hotel”. I was also clearly worried since my phone had died and I had no way of reaching my partner who had the key to our room. Just very off putting and strange behaviour and for that, I personally will not be coming back. We enjoyed our stay, but we felt like the hotel could use better management, it did feel like they particularly cared about people’s experiences.
Good location and nice interior. Cleanliness of the room was okay. Breakfast was not the best but also okay. I didn't like the taste of their coffee. Overall I still can recommend this.