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When purchasing a new home using a VA loan, my realtor suggested ANZ as they were faster. They weren't. After obtaining the loan, I wanted to set up payment from my bank to the mortgage but was told by ANZ I had to have a savings or checking account with them to pay the mortgage. Not going to happen. For 8 years I paid my mortgage taking cash from my bank and going to their teller to pay. I sold the house. In closing the escrow, I was told it would take them two weeks to close out and mail me the check. After 5 weeks I went back in to see what the hold up was and was then informed they don't close out accounts until the following month. I stated that in three days it will have been 6 weeks, 15 minutes later they found my check, dated 5 days prior. After signing for the check, I figured since I am here I'd cash the check. To add insult to injury, ANZ could not cash the check without charging me a fee as I no longer have an account with them. 8 years of interest from my mortgage, a month sitting on my escrow and they can't even cash a check from their on bank. Be ready to pay If you choose to use these guys!!!
The smiles and kindness of the employees are not seen on their faces. Employees are generally angry.
Australia new zealand bank located in julale center