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Questions & Answers
They change the schedule but they don't post the new schedule. The phone number does not work. They don't take appointments. The info on the website is exhaustive but inexact in many place. In fact, you need a lawyer to guide you through everything because nothing is clear. They are incapable to make it simple enough for the regular people to make it on their own.
Doing anything in this building is honestly a terrible experience. Avoid if at all possible.
The only place you can get your passport y Guatemala City, it's always packed, so have patience and bring a book.