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The hotel looks more impressive online than it is. The rooms were oppressive, with old, worn, drab furniture. We found an old roach on the kitchen counter, and the patio furniture were dirty. The pool was slimy and unappealing. We looked at two rooms and chose the upgraded version. Still, it was dismal. The room came with breakfast, saltfish and bakes. However, they gave us two dry slices of bread and said there were no bakes. When we asked for jam for the bread, the lady who brought it to the room rudely said, the breakfast does not come with jam. We explained the breakfast was supposed to come with bakes, not bread, in the first instance. How dare they substitute bakes for bread, then want to stipulate strict rules saying jam is not part of the breakfast, when they started off deviating from the breakfast we paid for. After explaining this, the rude lady grudgingly brought us jam. No common sense, no customer service skills. We were about 15 minutes late checking out of the room, when a rude man from front desk pounded on the door to tell us check out time was past. The hotel was slow and there were no guests in the hotel, yet they were hurrying us out of the room. We will not return. We are totally turned off and disenchanted with this hotel.
The price for this hotel was very low, considering how close to the airport and beaches it was. One of the beaches was in a walkable distance, the rest required to order a taxi but it was 30ECD for taxi so still cheaper than booking one of the hotels by the coast. The inside of the room is what you're paying for so nothing amazing, just a standard room. The only annoying thing was WiFi cutting off every morning and evening for about an hour or so and sometimes there was loud music coming from the pool area which was frustrating when you wanted to sleep but it was on one of the days only so not too much of a problem. We didn't eat there so can't comment on food. Staff was friendly and helpful. We requested some washing and they did it for small additional cost. Overall experience was positive.
My mom and I stayed at this accommodation due to the quarantine requirement for Grenada. The location is ideal as it is minutes away from the airport. Customer service was great (special thanks to Nicholas, Syreeta and Natasha) The apartment was spacious and comfortable. Meals from the restaurant were also amazing. I highly recommend La Heliconia and would definitely stay again. Thank you to the staff for your amazing hospitality!