Really nice stay. Room was ready and clean. Staff friendly. Breakfast is actually in Frankie & Benny's through a special door. You need to pick up a voucher from the front desk to get your breakfast if it's included in your room (get it as you check in). Enjoyed, will be back 😊
2 weeks ago
Not the best. We booked more for the location, as it's 30 seconds to the tube station. However, the room we booked was swapped for one far too small. When the was questioned, we were told it's what we booked. After showing them the printed booking conformation, and the pictures of the room type we booked, from their own website, we were begrudgingly moved rooms.
We added breakfast to our stay, which should have been at the attached Frankie and Benny's, but this was closed. Not a problem, as we were given a voucher for the sister hotel in Hyde Park. Then sent on a wild goose chase, trying to find the place.
All of these grumbles could have been smoothed with friendlier, more helpful staff. I suppose you could argue, that if we wanted friendly, then London isn't the place to go. Tosh though! Everyone else we bumped into were brilliant.
You'll get used to the constant rumble of trains from the station. We booked it with this in mind, so wasn't an issue. Actually, sort of soothing.
But, if you're a visitor to Paddington, there are lots of other places to stay. We'll be picking a different one next time we're in town.
2 months ago
I stayed here for 2 nights. Great location, the room is small but clean and comfortable enough. However, the service is extremely poor. My Accord gold card membership couldn’t be recognized, no room upgrade , no welcome drinks. Especially it’s on my birthday. They couldn’t print the bill for us due to we had early check-out. I won’t stay at this hotel again.