Perfect location, London Eye is 15 mins walk away from it. Rooms were clean and well-sized. Staff and their service too is good. Though a bit pricey for a 4 star, but location is ideal. Had a room with a partial view of the Eye and Big Ben. Highly recommended!
a month ago
We recently stayed here as a family with my two young girls, we were really impressed with the attention to detail for the children such as giving soft toys on arrival and having a children section, unfortunately this not being anything to do with the hotel or the staff, My self and my daughter felt very threatened during our stay as a fellow guest on the same floor open their door to shout SHUT THAT F’ING KID UP!! I did not respond to this threatening outburst as I felt very intimidated by the stance of this person that if I were to respond things could have escalated. I was very shaken by this as was my 4 year old, I informed my partner as I was very shaken. He informed the front desk who did not have much response for us. I am aware the hotel cannot control the actions of their guests however I would have liked to feel comfortable and safe during my stay and reassured in anyway possible, this did not happen. Very disappointed that I should be able to feel safe myself and for my family during my stay but did not.
a month ago
Couldn't fault this hotel I booked at very short notice. Great location just walking distance down to the river and tube station. Very friendly staff and excellent service. Room was modern, bright , big and well equipped. Had food in the bar downstairs and it was standard bar food but still tasty and not overpriced. Also used the gym facility which was small but more than adequate. Would definitely stay again