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Questions & Answers
Where is Montecassino Hotel and Event Centre located?
Montecassino Hotel and Event Centre located at "3710 Chesswood Dr, North York, ON M3J 2W4, Canada"
How can I contact Montecassino Hotel and Event Centre?
You can call Montecassino Hotel and Event Centre at +1 416-630-8100 or visit https://sites.google.com/view/montecassino-hotel-suites/ for more information.
My rating is based on customer service; my experience is as follows. My party and i checked in and went to our room. We noticed we had booked the wrong room and went to the desk to ask for a room with 2 beds instead of one. The person at the desk said i cant change it because you booked on (which was not true because i had book it in person a few days before). I insisted i need a 2 beds room. He looked at me and the lady that was with me and said "You are a couple why do you need to beds?" I was shocked at that. Eventually after a few exchanges he agreed to give us a room. We asked for an extra blanket he said he would bring it, but it never came. The heaters in the room was not very effective. We had it on high the entire night and the moat i got up to was 21 degrees Celsius.
Dirty sheets in my bed. Dirty carpet. Dirty mold in bathroom. Definitely better hotels in better locations for same prices.
We booked via Hotwire. This was the cheapest location in North York at the time. We choose this location based on price and that they offered a free continental breakfast. Upon arrival we checked in with an amazing customer service rep, she was very nice, polite and professional. The lobby is absolutely stunning with marble floors. We received our Key (yes an actual key) we headed up to our 4th floor room. We were given a room with 2 double bed. Not really the cuddling romantic setting I thought me and my husband would have but we made due and where a little excited to have a bed to ourselves. The room is very dated but still manageable. The beds weren't bad. The TV is tiny like 32 inch, compared to any other places we have stayed in our years of travel. It had cable TV which was just fine. Bewakfast is served from 7 to 10am we got there around 715am and they had a sign stating due to covid they would serve you. If you wanted a warm breakfast it's 5.00. You must eat in your room due to covid also. The ladies serving breakfast where very slow, we could not see what the continental breakfast included as they had it in the kitchen area and we where not preevy to see that. After waiting 10 mins and seeing the interactions with the 2 other guest (lack of English skills with kitchen staff, poor service) we decided to go down the street to sunset grill for a seat down hot breakfast ( fantastic!) The time we have to leave by is 12 pm which is great gave us ample amount of time to do something in the morning or to relax before leaving. Overall if your looking for somewhere cheap to rest your head this is a good place. If your looking for something a little more updated with better amenities I would consider somewhere else. I personally didn't regret staying but qill think twice about ever staying here again, when you spend over 100.00 you expect a little more.