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Questions & Answers
Where is Chelsea Hotel, Toronto located?
Chelsea Hotel, Toronto located at "33 Gerrard St W, Toronto, ON M5G 1Z4, Canada"
How can I contact Chelsea Hotel, Toronto?
You can call Chelsea Hotel, Toronto at +1 416-595-1975 or visit http://www.chelseatoronto.com/en/?htl=cstor&src=organic&eng=google&size=na&cid=yext_profile&y_source=1_MTAwNjI1OTgtNzE1LWxvY2F0aW9uLmdvb2dsZV93ZWJzaXRlX292ZXJyaWRl for more information.
Unfortunately room 2301 did not have heating and it was -8 the night we stayed. (2301 is a corner room so two walls are exposed to the outside which made this quite a chilly stay. The appearance of the rest of the building was really nice especially the decorations for the holidays in the lobby. We did get a lowered (compassion rate) however, if we were aware that meant that normal amenities like a fridge and heat were not included... we would have just paid the extra 20 bucks and stayed at another hotel.
The staff here shine. Very helpful. Over and above customer service. Went out of their way to make sure we were happy. Considering it's downtown T.O. it's quite clean. Definitely book here if in T.O. again
Overall I'd say my experience was just shy of a 4. The front desk staff were great and the lobby is nicely renovated. The rest of the hotel hasn't had many updates in the last 15 years since I visited. The individual hotel doors don't block any noise coming from the hallway. It's so loud you may as well have your door wide open. You can hear talking and peoples doors banging closed all morning so if you're expecting to hoping to sleep in, it's unlikely. Parking was $25 which I thought was a bit much considering a basic queen room is already $200. Would be nice to offer complimentary parking to guests or at least offer a better price. The room itself was basic, the bedding was a bit lacking but the balcony is a nice feature most hotels no longer have. Overall the room was clean and for a quick over nighter it was sufficient.